DreamFolks Suspends Domestic Airport Lounge Services in India | What Travellers Need to Know
DreamFolks Services Ltd, India’s largest airport services aggregator, has officially suspended its domestic airport lounge access services, leaving millions of cardholders and frequent flyers affected.
The move follows the termination of contracts by key lounge operators, including Adani Digital Labs, Encalm Hospitality, and Semolina Kitchens, which manage some of the busiest lounges across Indian airports. In addition, several banks and financial institutions have shifted their lounge partnerships to alternative providers, reducing DreamFolks’ influence in the domestic travel services space.
Impact on Travellers and Cardholders
For years, DreamFolks has powered credit card lounge access in India, enabling travellers to enjoy complimentary facilities such as comfortable seating, food & beverages, WiFi, and spa services at airports.
With the suspension of domestic airport lounge services, passengers holding DreamFolks-linked credit and debit cards may no longer be able to use them at Indian airports.
However, international lounge access remains active, and DreamFolks has assured customers that its global lounge network and non-lounge services, such as meet-and-assist, airport transfers, and spa access, will continue uninterrupted.
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Company’s Statement
DreamFolks emphasised its focus on strengthening international services and scaling up its newly launched DreamFolks Club membership program, which offers a wide range of lifestyle and travel benefits beyond lounges.
The company clarified that domestic lounge operations were paused due to contract terminations, but assured customers that their international travel benefits remain intact.
Market Implications
The suspension comes at a time when airport lounge access in India is witnessing rapid growth as more travellers seek comfort during transit. Rival aggregators and direct bank-lounge tie-ups are expected to benefit from this shift.
Industry experts believe the change will reshape India’s airport lounge ecosystem, potentially leading to better services and more competitive offerings for passengers.
What’s Next for Cardholders?
- Check with your bank or card issuer to see if they have shifted lounge access to another provider.
- International lounge access with DreamFolks remains valid.
- Alternative programs like Priority Pass, DragonPass, and direct bank tie-ups may gain more relevance in India.
Conclusion
The suspension of domestic airport lounge services by DreamFolks marks a significant shift in India’s travel and financial services market. While travellers may face short-term inconvenience, the change is likely to fuel new partnerships, competitive pricing, and improved airport experiences in the future.
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